Homeadvisor Reviews (2026): Performance, Customer Service, Pros & Cons, FAQs

Many contractors complain about the poor quality of leads received through Homeadvisor, describing them as fake, unverified, or unresponsive. Several reviewers mention receiving leads with incorrect contact information or for services outside their area. One reviewer stated, "We were sent fake leads that, when called, turned out to be their own numbers!!"

Numerous reviewers report unexpected charges, unauthorized billing, and difficulties in obtaining refunds. Some contractors claim they were charged for leads they didn't accept or while their account was supposed to be paused. For example, one reviewer said, "Avoid Homeadvisor and all other companies they owe... Angi kept billing me, threatened collections, and even charged my card $440 without authorization."

Several reviewers express dissatisfaction with Homeadvisor's customer service, citing long wait times, unhelpful representatives, and difficulty resolving issues. Some reviewers also mention being transferred to multiple people without a resolution. One reviewer stated, "Almost impossible to cancel a consumer annual account... You must call in and then be transferred to multiple people."

Some homeowners report positive experiences with contractors found through Homeadvisor, praising their professionalism, expertise, and quality of work. These reviewers often highlight specific contractors and their services. For instance, one reviewer said, "I have hired All American Hardwood Floors for several years, and their work has always been extremely professional."

Several customers report difficulties canceling their Homeadvisor accounts or subscriptions, often encountering obstacles such as mandatory phone calls and transfers to multiple representatives. Some reviewers also mention cancellation fees. A reviewer noted, "Almost impossible to cancel a consumer annual account for which I was being billed $19.99 a year. No option to cancel online."

Some users report receiving unwanted calls and emails from contractors after submitting a request on Homeadvisor, even after canceling the request. This is seen as intrusive and a violation of privacy. One reviewer said, "Within seconds of submitting a request for a bathtub replacement my phone began to melt with telemarketer reps and phone-pressure scammers."